The Washer That Danced Across the Room

# The Washer That Danced Across the Room

A customer called panicked — her front-load washer had “walked” halfway across the laundry room during a spin cycle.

## The Check

We expected unbalanced loads or weak suspension rods. Instead, we found something else entirely.

## Root Cause: Shipping Bolts

During installation, the **shipping bolts** that secure the drum for transport had never been removed. The machine couldn’t absorb vibration, so energy transferred to the frame and floor.

## Fix: Removed Shipping Bolts

We removed all four shipping bolts, leveled the machine, and verified smooth operation. No damage to the drum or bearings was found.

## Tips for Homeowners

- Always remove transport bolts before using a new washer.
- Keep bolts for future moves.
- Check level and stability after installation.

## Result: Washer Back on Track

After removal, the washer ran quietly and stayed in place. The homeowner couldn’t believe it was such an easy fix.

## Lesson

Sometimes, the most dramatic problems have the simplest solutions.